Sharing contact details

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Often, there is a specific person who will need to be contacted about something. If that is the case, make sure to follow these guidelines.

Will the audience know the person?

Make sure that the target audience knows enough about the person to take any necessary actions. Saying something like “send completed forms to Joe” is useless if the people you’re writing for don’t know who Joe is.

You might want to consider if you can ask people to contact the Church as an entity or a specific role within the Church, rather than a named person. This is particularly true if you are writing for an audience which isn’t part of the regular congregation, where individuals’ names almost certainly won’t be known.

Contacting the Church or a role rather than a named person also means that the same contact details will continue to work for a lot longer – for example the email address [email protected] will always reach the incumbent, even if they change over time.

Should you be sharing those details?

There are usually several ways of contacting a person, but they’re not always appropriate to share. In particular, you should be very careful if you’re considering sharing someone’s personal contact details (including telephone number, email address or postal address).

You should never share any personal contact details unless you have permission first, and even then you should be mindful of the size of the audience.

The Technology Team can help with providing contact methods which protect someone’s personal details, including providing email addresses and telephone numbers.

Yes: Get in touch with our weddings team at [email protected].
No: Get in touch with Joe at [email protected].