Guiding principles

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The Technology Team does its best to hold itself to a set of guiding principles, which we’ve summarised here.

Do it right first time

We always prefer to do something right the first time, rather than throw something together. It will often take slightly longer or cost slightly more, but it will almost always save time and money in the long run.

Keep it open

We work in the open whenever we can, sharing what we are working on, our successes and our failures. We need a reason to make something private, not a reason to make something public.

Zero-blame

We understand that things go wrong, and believe that when they do nobody is individually to blame. Instead, we should collectively figure out what allowed things to go wrong in the first place and fix it.

Continuous improvement

We can always do things better, and should be constantly reviewing what we do and looking for ways we can make improvements both big and small.