📨 Shared email inboxes
We use a shared email inbox system to help us manage messages sent to the Church’s shared email addresses. Instead of conversations being tied to an individual’s inbox, the system allows everyone who needs to to see the conversation and its history.
Using the system helps us to:
- Avoid two people replying to the same message.
- Make sure enquiries don’t get forgotten.
- Keep the full conversation history in one place.
- Allow anyone helping with an inbox to see what has already been said before responding.
- Make it easy to hand conversations between people when needed.
- Provide a clear record of what has been said and when.
The aim is simple: every message receives a consistent, informed response, even if different people deal with it over time.
You can access the system by visiting desk.whitkirkchurch.org.uk. Sign in using your usual @whitkirkchurch.org.uk username and password. If you don’t have one of these, or if you can’t see any inboxes when you have signed in, contact the Head of Technology.
Alternatively, you can open a conversation directly using the link included in a notification email.